FAQs

All children in Reception, Year 1, and Year 2 (Key Stage 1) are entitled to receive a free school meal each day under the Government’s Universal Infant Free School Meals policy. When registering your child on our website, simply select their year group and the system will automatically apply their entitlement.

You can check your eligibility for Free School Meals by visiting the GOV.UK website. If you are unsure or need assistance, please contact your child’s school, who will be happy to help.

Please notify us via the ‘Support’ tab in your account before 8:00am. A member of our team will inform the kitchen. If you have already paid for your child’s meal, the cost will be credited back to your account.

All orders for the following week must be placed by 12:00pm (midday) on Friday. You will receive a reminder email on Friday morning if you have not yet placed your order for the following week, or opted out of reminders.

We are unable to accommodate late orders. Once the midday cutoff has passed, we create our lists and labels for the following week. Late orders create a vast amount of extra administration and disruption and we do respect the work / life balance of our staff. We hope that the email reminder service will mean that all orders are placed in time. Our meals are freshly prepared to order, and our kitchen teams require sufficient time to source ingredients and plan production.

Log in to your account and go to the ‘Orders’ tab. From there, you can cancel meals by clicking the red “X”. Any cancelled meals that have already been paid for will be credited to your account. If the meal that you wish to cancel falls within the current week and the cutoff period, you will be unable to cancel it yourself via your account. Please email [email protected] or notify us via the ‘Support’ tab in your account & we will cancel it for you.

Menus are available to order for the entire half term in advance. You can order weekly, fortnightly or half termly, whichever suits you. We advise placing all meal orders well in advance. You may make adjustments as needed; this ensures your child has a lunch reserved. We do send an email reminder to ensure that orders are placed before the Friday midday cutoff. Once you submit your order, you will receive a confirmation email with your order summary. This email is sent from [email protected].

Please contact us via the ‘Support’ tab in your account, and our team will assist you in arranging a refund or transferring the balance where appropriate.

The meals are served to the children by the schools’ own staff (this is not done by The Kids Lunch Company) – therefore, if you have any requests for serving preferences please contact your child’s school directly. Most items are delivered separately and can be omitted if required.

Hot meals are served with salad or vegetables. Sandwiches are served with salad and a savoury snack such as pretzels, rice cakes or tortilla chips. All meals include a yoghurt/ fromage frais and a piece of fruit. The children receive a sweet treat once a week on Fridays such as a mini muffin or a chocolate brownie.

Click the ‘Forgot password?’ link on the homepage and follow the instructions to reset your password, you will then receive an email to reset your password. If you are still experiencing issues, please contact us at [email protected].

Yes. You can invite another parent or guardian by selecting ‘Invite Co Parent’ within your account. Once accepted, both parties will be able to view and manage meal orders.

Please ensure that all allergy and dietary information is clearly recorded when setting up your child’s account, any allergies will require documentation from a medical professional.

In your child’s profile, scroll down past the allergy and dietary requirement sections. Here you will find a list of ‘Tags’ by selecting any of these tabs e.g. ‘No butter’, ‘Brown bread only’ ‘ White bread only’ etc. it will create a note on your child’s sandwich label which will alert the kitchen team during production. Please note that if you select ‘Ham sandwich’ for example, it will override any other sandwich filling choice that you have made.